Flat Bed Tow Truck Operator

Job Title: Tow Truck Operator – Roadside Assistance & Vehicle Transport

Department: Operations

Reports To: Dispatch Supervisor / Operations Manager

Job Type: Full-Time - This is a 1099 position

Location: Puyallup, Washington

Pay: Commission with tiered bonus structure. Average take home ranges between $4000-$6000 per month

At Veteran Towing, we proudly serve our community with the same honor, courage, and commitment we upheld in the service of our nation. Built on the foundation of military values, our mission is to deliver dependable, professional towing and roadside assistance with integrity and respect—always standing ready to answer the call, just as we did for our country.

Veteran Towing — Committed to Service.

Veteran Towing is looking for a dependable and professional Tow Truck Operator to handle roadside assistance calls and vehicle transports for our business clients. The ideal candidate will be experienced with vehicle towing, customer service, and safe transport practices. This role requires flexibility, attention to detail, self driven, and a commitment to providing excellent service to both stranded motorists and business clients.

Roadside Assistance:

• Respond to dispatch calls for jump-starts, lockouts, fuel delivery, and vehicle tows.
• Assess and safely resolve vehicle issues or transport to a repair facility as needed.
• Provide professional, empathetic service to customers during high-stress situations.

Auction Transports:

• Pick up and deliver vehicles to and from auto auctions, dealerships, impound lots, and storage facilities.
• Ensure proper vehicle identification, documentation, and handling during transports.
• Load and secure vehicles using flatbed or wheel-lift tow trucks with care and precision.

• Maintain daily vehicle inspection logs and ensure tow truck is clean, safe, and road-ready.
• Communicate effectively with dispatch and customers regarding ETAs and service updates
• Follow all DOT, traffic, and safety regulations at all times.
• Complete service tickets and necessary paperwork accurately.
• Follow all company policies. 
• Follow all safety rules and policies at clients locations. 

• High school diploma or GED required.
• Over the age of 25 (Insurance Requirement)
• Valid Washington State driver’s license
• Clean MVR
• CDL NOT REQUIRED but a plus.
• Experience in towing, roadside assistance, or vehicle transport preferred.
• Familiarity with GPS systems, Towbook.
• Must have a smart phone with active cell phone service
• Excellent customer service and communication skills.
• Ability to work under stressful conditions
• Ability to work independently and manage time efficiently.
• Must be able to pass a background check and drug screening.

• Ability to lift and maneuver 50–75 lbs regularly.
• Comfortable working outdoors in varying weather conditions.
• Able to bend, kneel, and perform physically demanding tasks.